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Refund Policy
REIMBURSEMENT AND RETURNS
Updated February 27, 2025
Please note that due to the nature of our products, ALL OUR SALES ARE FINAL.
We does NOT GRANT REFUNDS specifically for the following reasons:
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Improper use of the product,
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Improper storage,
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Improper handling
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Out of date at the time of delivery
You are responsible for inspecting the Products at the time of delivery to ensure that the order is in compliance, without damage or risk of consumption. You must also deposit the Smoothie Products in the freezer without delay after receiving the Products. After this period, you will be presumed to have received the Products in good condition and not defective.
If the product delivered is damaged (as for smoothies no longer cold to the touch), expired or incomplete at the time of the delivery, Happy Thrive will apply a credit onto your account or replace the product at our expense the following week. It is your duty to contact customer service to report the condition of the product within 24 hours following the time of delivery. Please take photos and notes of the impacted products. You may be asked also to keep the expired or defective product for further inspection and/or investigation. Depending on the situation, if a refund is needed, it can be issued on the same credit card used for the order, or a replacement of product at our expense.
If you are not satisfied with the Product or the online delivery service, we invite you to contact customer service directly at info@happythrivenutrition.com
CANCELLATION POLICY
Please note that once an order is billed and ready for shipment, you cannot cancel your order and the refund policy applies (see above).
Please note that we reserve the right to refuse or cancel any order you place with us, or restrict the quantities purchased per person. In the event we refuse or cancel your order, we will attempt to notify you using the information provided in connection with the order.
Shipping Policy
TERMS OF DELIVERY
Happy Thrive generally uses third parties to ship its Products; therefore, all purchases of Products are governed by a shipping contract which provides that title and risk of loss to such Products pass to you when the Products are delivered to you. Once Products are delivered, their condition and consumption are your responsibility, and you are solely responsible for the proper and safe handling, storage, use and consumption of the Products. Happy Thrive is not responsible for any actions or omissions on the part of such third parties and is not liable for any delay or loss of any kind that occurs while an order is in the hands or control of a third party.
Shipping dates and times may change due to weather conditions and other factors, some of which are beyond our control. Should events beyond our control affect our ability to deliver the Products to you on your scheduled delivery date, we will attempt to deliver your Products as soon as possible. In the event that timely delivery of your Products is not feasible, as determined in our sole discretion, we may cancel your delivery and issue you a credit or refund of the purchase price for that delivery.
An order confirmation will be sent to the email address linked to your Happy Thrive account indicating delivery day. Happy Thrive will not be held responsible if the box is not retrieved at the location you have indicated in your account. We will also provide you with the necessary proof of delivery which you will need to be signed.
Product is delivered to the indicated location in accordance with the delivery instructions specified when placing your order. In certain areas, you may be able to provide additional delivery instructions when setting up your Happy Thrive Account, such as requesting that your delivery be left with a neighbor. Please also consider shipping to your work address where you can freeze your smoothies upon arrival. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself. If you would prefer that someone have to sign for the delivery, please let us know the specific instructions. If no one is present at the address specified in your delivery instructions at the time of delivery, we will use commercially reasonable efforts to contact you and reschedule the delivery (in which case our standard redelivery fee shall apply). If we are unable to reschedule the order for any reason, the order will be canceled, and you will be charged the applicable fee for the order. It is your responsibility to provide us with clear and complete delivery instructions.
From the time of delivery you are responsible for inspecting all products you receive from us for damage or other problems occur. You are solely responsible for determining the integrity of the Products you receive from safe handling, storage, use and consumption of the Products following delivery. In the event that a Product is not fresh, open or broken at the time of delivery, please notify us within 24 hours of receipt, and we will handle the situation in accordance with our return and refund policy.
Once your Products are received and inspected, you must place smoothies in the freezer to maintain quality. Our package include thermal insulation as well as Ice Pack for far locations, to preserve the Products under normal shipping and delivery conditions.
Any degradation of the Products, including the passage of time, will be your responsibility once the delivery is completed. If you are unable to retrieve your order, it is your responsibility to find a solution to not let the freshness of the Products deteriorate.
Please note, when scheduling your deliveries and box retrieval, please take into account the temperature in your area, as the outside temperature can have an impact on the deterioration of the Products.
For any damaged orders, we invite you to contact customer service directly at info@happythrivenutrition.com as soon as you retrieve your box. We are open Monday to Sunday from 8 a.m. to 7 p.m.